Privacy Policy

This Privacy Policy explains how Rozoomio Ltd ("Rozoomio", "we", "our", or "us") collects, uses, stores and protects your personal information when you use our website, applications and services (the "Service").

By creating an account or using the Service, you acknowledge that your personal information will be processed as described in this Privacy Policy.

Rozoomio Ltd is the data controller responsible for your personal information.

Information you provide

This may include:

• Name.
• Email address.
• Password (stored securely in hashed form).
• Subscription information (such as your subscription plan and billing status).
• Support enquiries.
• Marketing preferences.

Payment card details are not received or stored by Rozoomio. All payment information is collected and processed directly by Stripe in accordance with Stripe's Privacy Policy .

Information generated while using the Service

This may include:

• Learning progress.
• Cards reviewed.
• Decks and games completed.
• Answers submitted.
• Learning sessions.
• Achievements.
• Feature usage.
• Subscription history.
• Technical and diagnostic information required to operate, maintain and secure the Service.

Anonymous website information

When you visit our website without creating an account, we may collect aggregated website statistics such as:

• Total website visits.
• Referring source (for example, X, a blog, search engine or direct visit).
• Account registrations.
• Purchases.
• Conversion rates.

This information is collected in aggregated form and is not used to identify individual visitors.

We use your information to:

• Provide, operate and improve the Service.
• Create and manage your account.
• Deliver personalised learning.
• Track learning progress.
• Process subscriptions.
• Respond to support requests.
• Maintain platform security.
• Develop new features.
• Produce anonymised research and educational insights.
• Comply with legal obligations.

Rozoomio uses cookies and similar technologies to operate the Service, maintain security, remember essential preferences and measure how the platform is used.

Essential Cookies

Essential cookies are required for the Service to function and cannot be disabled.

These technologies are used to:

• Keep you signed in.
• Maintain secure user sessions.
• Protect your account.
• Remember essential preferences.
• Operate core platform functionality.
• Support first-party service analytics necessary to provide and improve the Service.

To provide, operate and improve Rozoomio, we collect first-party usage information using systems developed and operated by Rozoomio.

This information may include:

• Aggregated website visits.
• Referring source (for example, X, a blog, search engine or direct visit).
• Account registrations.
• Subscription and purchase events.
• Cards reviewed.
• Decks and games completed.
• Learning sessions.
• Learning progress.
• Feature usage.
• Other platform usage information necessary to provide and improve the Service.

This information is processed by Rozoomio as part of providing the Service.

We use this information to:

• Operate, maintain and secure the Service.
• Provide personalised learning experiences.
• Track learning progress.
• Deliver learning features, including spaced repetition and active recall.
• Improve learning effectiveness and platform features.
• Diagnose, investigate and resolve technical issues.
• Measure product performance.
• Generate aggregated and anonymised statistics.
• Conduct research into learning, memory, study habits and platform usage.
• Publish research findings, educational content, product insights and marketing materials based on aggregated and anonymised data.

Any statistics, reports, publications or marketing materials produced from this information will be aggregated and anonymised so that no individual can be identified.

We do not sell your personal data or use your learning activity to create advertising profiles.

With your consent, we may use third-party advertising and conversion technologies provided by services such as Meta, X, TikTok, Google, YouTube or similar platforms.

These technologies help us understand the effectiveness of our marketing campaigns and may record events such as:

• Website visits.
• Account registrations.
• Subscription purchases.
• Other conversion events.

Marketing technologies are optional and will only be enabled after you have provided your consent where required by applicable law.

You can withdraw your consent at any time through the Cookie Preferences section of the Service.

If you choose to receive marketing communications, we may send you:

• Product updates.
• Learning tips.
• Educational content.
• New features.
• Promotions and special offers.

You can unsubscribe at any time using the unsubscribe link in our emails or by updating your account preferences.

Service emails relating to your account, subscriptions, payments, security or important changes to the Service are not marketing communications and will continue to be sent where necessary.

Where applicable under UK GDPR, we process your personal information because:

• It is necessary to provide the Service you have requested.
• It is necessary for our legitimate interests in operating and improving Rozoomio.
• You have provided consent (for example, marketing communications or marketing technologies).
• We are required to comply with legal obligations.

We do not sell your personal data.

We may share personal information with trusted service providers who help us operate Rozoomio, including providers of:

• Payment processing (Stripe).
• Email delivery (Mailgun).
• Cloud hosting and infrastructure (Fly.io).
• Customer support.

These providers process personal information only on our behalf and under appropriate contractual safeguards.

We may also disclose information where required by law.

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

We retain personal information only for as long as necessary to:

• Provide the Service.
• Meet legal, regulatory and accounting obligations.
• Resolve disputes.
• Protect our legal rights.

Aggregated and anonymised statistics may be retained indefinitely because they cannot identify individuals.

Subject to applicable law, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Receive a copy of your data where applicable.

To exercise your rights, please contact privacy@rozoomio.com .

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure and destruction.

These measures include secure communications, encrypted password storage, access controls and ongoing security improvements appropriate to the nature of the Service.

Rozoomio may be used by learners of all ages.

Where required by applicable law, parents or legal guardians are responsible for providing any necessary consent for children to use the Service.

We may update this Privacy Policy from time to time.

Where changes are significant, we will notify users through the Service or by email where appropriate.

The latest version will always be available on our website.

If you have questions about this Privacy Policy or how we process personal information, please contact: